Refund Policy

Last updated: September 23, 2026

14-day money-back guarantee

You can request a full refund within 14 days of your purchase, for any reason. This applies to individual apps and to the bundle.

How to request a refund

Email us at support@tintolabs.com with the email address you used to buy and, if you have it, your order number. You can also reply directly to your order confirmation email.

We'll process your request within 2 business days. Refunds are issued by Lemon Squeezy, our reseller and Merchant of Record, to your original payment method. Depending on your bank or card, the money usually appears in your account within 5 to 10 business days.

What happens after a refund

Your license key is deactivated and the License Agreement for that app ends, so the app stops working the next time it checks the license: within a few days if the Mac is online, or when its last permit runs out, at most two weeks later, if it stays offline. A bundle is refunded as a whole.

After 14 days

After 14 days, purchases are generally final. We'll still refund you if the law of your country requires it, or if a problem with the app prevents it from working as described and we can't fix it. Please contact us first — we're happy to help.

Chargebacks

If something went wrong with your purchase, please write to us before disputing the charge with your bank: we can usually solve it faster.

Your rights as a consumer

This policy doesn't limit any right you have as a consumer under the law of your country.

Who stands behind this policy

Tinto Labs is the trade name of Jairo Alejandro Pinto Garzón, an independent developer in Ibagué, Colombia. Purchases are processed by Lemon Squeezy as reseller and Merchant of Record, and Lemon Squeezy issues the refund to the payment method you used.

This policy is available in English and Spanish; if there is any discrepancy, the English version prevails.